Privacy Policy

Who we are

Collins & Sons LLC is a family-owned plumbing contractor at 209 Westowne Rd, Catonsville, MD 21229, licensed MHIC #117712. This policy explains what we do with the information you give us through this website.

If you have a question about anything here, call us on +1 (207) 419-2600 or email info@collinsandsonsllc.com.

Information we collect

When you submit our quote form we collect the name, phone number, email address, service selection and message you choose to provide, along with your consent to be contacted about your request.

The form also records which page you submitted it from and the date and time you sent it. That is so we can see what you were reading when you got in touch — it tells us what the job is likely to be before we call you back.

We do not ask for, and you should never send us, payment card details, bank account numbers, Social Security numbers or other sensitive identifiers through this website.

Like most websites, our hosting provider may record standard technical information such as IP address, browser type and pages visited, for security and performance purposes.

How we use it

We do not sell, rent or trade your personal information. We do not use it for unrelated marketing without your consent, and any messages you do receive will include a way to opt out.

• To respond to your enquiry and provide an estimate.
• To schedule, perform and follow up on plumbing work you have requested.
• To keep records of work performed, permits pulled and warranties issued.
• To meet legal, licensing and insurance obligations.

Who we share it with

We share information only where it is necessary to do the work or where the law requires it. That may include suppliers ordering a specific part for your job, permitting authorities such as Baltimore County, and our insurers or professional advisers.

This website has no server of its own, so quote form submissions are transmitted to and stored by a third-party form provider, which passes them on to us and holds a copy under its own privacy policy. It receives everything listed above. If you would rather not use the form for that reason, call or email us instead — you will reach the same people.

Any service providers who handle information on our behalf are required to keep it confidential and to use it only for the purpose we engaged them for.

Text messages and calls

If you tick the consent box on our quote form, you agree that we may contact you by phone, text message or email about your request. Message and data rates may apply. You can opt out at any time by telling us, or by replying STOP to a text message.

Consent to receive messages is not a condition of any purchase.

Cookies and analytics

This site is built as a static website and does not set advertising or tracking cookies of its own. Embedded content — specifically the Google Maps iframe on our homepage and contact page — is served by Google and may set cookies under Google's own policies.

You can control cookies through your browser settings. Blocking third-party cookies may affect the behavior of the embedded map but will not affect the rest of the site.

How long we keep information

We keep enquiry information for as long as needed to respond and, where work goes ahead, for as long as required by our licensing, warranty, tax and insurance obligations. After that it is deleted or anonymized.

Your choices

To exercise any of these, call +1 (207) 419-2600 or email info@collinsandsonsllc.com and we will deal with it directly. We are a small family business — you will be talking to the people who actually hold the records.

• Ask us what information we hold about you.
• Ask us to correct anything inaccurate.
• Ask us to delete information we are not legally required to keep.
• Withdraw consent to marketing contact at any time.

Children

This website is intended for homeowners and business owners. We do not knowingly collect information from anyone under 16.

Changes to this policy

If we change how we handle information we will update this page. Material changes will be reflected in the date below.

Contact us

See also our terms of service.